Today, about three hours ago, five armed and masked men entered the Union Trust Bank- big, in the center of the city, and full of cash. The robbery went poorly from the beginning. A security guard was shot and killed, and three others were injured and still inside the bank. The staff and customers were taken hostage as well, making a total of thirty hostages. You are the negotiator: it is time to solve this crisis. Use force, negotiation, anything- but save the hostages.