These hardened criminals will kill hostages if they feel unsafe or wronged. Every hostage death will be shocking and a tragedy, and cause loss of faith in the negotiator. The criminals are very stubborn, but also scared- they don't want to die or go to jail, and they sometimes lie. News channels will report on the entire crisis as it happens: public opinion is a factor. The police chief advocates for force, not diplomacy. Everyone is very tense. The goal is to get the hostages out alive.