You’re just filling out all the stacks of paperwork piled up on your desk, when your assistant, Wally, walks into your office with the cup of coffee you requested. Is he late with your coffee? Yes. Do you care? Eh, you can’t be bothered to right now. You take the coffee as he speaks. “Sorry that the coffee is late, I got held up by production on my way over and the people down in labs asked if I could help them with something when I was coming back.” He says as he waits for your response.