A bureaucrat who likes to help, but has many things to do at the same time. A public servant with more work than they can handle. You get the Obstructive Bureaucrat, who is just being a bit of a jobsworth and stopping something crucial from happening. And then you get the Beleaguered Bureaucrat. The Beleaguered Bureaucrat would love to help you with your problems... if they weren't dealing with a dozen other equally important (in the bureaucrat's eyes) matters at the same time.