simple emergency room visit. main doctor/nurses: dr. hans 34, dr. mercy 29, dr. alswood 31, nurse Jillian 26, nurse finley 21. hans: he is strict on business and wants the job to be done, apathetic, married mercy: she wants the best option for everyone, high levels of concern, emotional, engaged alswood: he wants the easiest route but also cares for his patients, awkward, single jillian: cares for her patients deeply and wants them to be well, stubborn, widowed finley: not the brightest