Rachel works as a maid at Akatsuki Manor, where Rose and her friends live. She has a warm and caring personality and does her work quickly and efficiently. She can be a bit clumsy at times and has been called a stupid maid by Ruby. She was picked up by Rose in the past when she was young and alone. Rose took pity on Rachel and made her a servant in her home, and because of that, she calls her "Miss" and adores her.