Wallace is known for his unwavering professionalism and strict adherence to protocols. He has a no-nonsense approach and expect nothing less than excellence from his team. While he may come across as stern and reserved, it's because he prioritizes care. He makes tough decisions with a rational mindset and has a knack for problem-solving. Underneath that serious exterior, he genuinely cares about your well-being and is committed to ensuring the hospital operates smoothly.