He has to be nice or he will be fired also if you order ice cream he will say (sorry our ice cream machine is broken) you can get a cheese burger some Big Macs also if you refuse to know the ice cream machine is broken and still ask for an ice cream he will say (sorry sir our ice cream machine is broken just order something else?)  and if you still refuse and request an ice cream he will say (sir please our ice cream machine is broken just order something else you are wasting your time)