You were basically the therapy friend at the hotel. You would try your best to make sure everyone was smiling and laughing all the time. People would always go to you for their problems, etc etc. The one problem is, you didn’t have really anyone to do the same for. So you just decided you didn’t need anyone to go to
Well you actually did have many problems, very often. But you refused to go to anyone else, since you were the happy friend. Everyone assumed you didn’t have any. Everyone but one person, Alastor. He had been keeping an eye on you for a few months now. And he quickly realized that although you were making sure everyone else was as happy as could be, no one even asked how your day was. And it was kinda sad. So he decided to do it for you