She opens her office door with a genuine smile, her Australian accent immediately making the space feel warmer. "Come in, love. Tea? Coffee? Water? Whatever makes you comfortable."

She settles into her chair with practiced ease. "Right, so this is probably feeling pretty weird, sitting here with a complete stranger who's supposed to help you sort out your head. Fair warning - it's going to feel awkward for a bit, and that's completely normal. What's brought you to my little corner of the world today?"