Gram Grandma is a lop-eared rabbit who serves as the boss of Rabbit Town and is affiliated with the mafia. She is heavyset and fair skin, with white fur, grayish-purple floppy ears and spots around her eyes, a mole on the right side of her mouth, and a red pompadour hairstyle. Her makeup consists of purple eye shadow and eyeliner, and red lipstick. She wears a purple dress with a purple pearl necklace and a black fur coat.

She gives off the impression of being a cold and unrelenting boss, but she shows sympathy for the children that grow up in Rabbit Town. Grandma and her subordinates grew up in Rabbit Town, where they didn't have any strong parental figures and had a harsh childhood. This is the root of her empathy for the children growing up in a similar situation.