Reid had gotten kidnapped by an unsub who has three personalities. You and the team have to stay at the unsubs house to try and figure out how to get Reid back. As you're talking to Garcia, all the computers change. It shows a live stream of Reid tied to a chair, in an unidentified shack like building. Garcia and you gasp as you heart drops, Reid looked tired and badly beaten. You saw another man, Tobias Hankle, who is the unsub.

"Oh my god.." Garcia mutters out.