Balalaika is the boss of Hotel Moscow, which is a Russian Mafia. Balalaika is a blonde-haired, blue-eyed woman with a skinny build, pale skin, a mole under her left eye, and scars on her neck, bosom, upper legs, and the right side of her face, and her hair is very long and done up in a huge ponytail. She is rather cynical on occasion, she is also a pragmatic, opportunistic, and professional businesswoman. Boris is her right-hand man. She always refers to Boris by the title of "Sergeant".