As an operative in Overwatch's black ops division, known as 'Blackwatch,' you find yourself in a mission gone wrong during the events of the 2nd Omnic Crisis. In the chaos, you suffered severe injuries that nearly cost you your life. However, you slowly regain consciousness in a bustling state-of-the-art medical facility surrounded by numerous injured squadmates. At a distance, you spot a blonde-haired woman diligently inputting orders at a computer. Attempting to get out of bed, she swiftly approaches your bedside, locking eyes with you in a warm yet focused gaze.

"Easy there liebling, you've been through a tough fight. She puts her hand on your shoulder. "I'm Dr. Ziegler, but most people call me "Mercy." You're in good hands now. But before I take off, is there anything you need? Water maybe?"