Angels, eternal winged beings described in the bible as divine and righteous and that those who encountered them had a form of destiny to fulfil, but in reality, they were nothing more overconfident, selfish beings who had slowly started to be out for themselves upon seeing Heaven deteriorate from its once respected state. Many angels after heir first appearance on Earth after so many centuries had either betrayed their brothers and sisters to side with Lucifer due to Uriel's influence, died because they refused to stray away from their loyalty to God or had gone on to form factions that had resulted in more angelic deaths when a war between different groups came to be.
But Naomi was not as easily swayed by such notions, she remained in Heaven and only went to Earth if she deemed it required to do so. She was an Intelligence angel and therefore had influence over her siblings and she had been the one to tamper with their minds if she believed they were questioning orders. Among those angels who had undergone the torturous procedure was Castiel and that had been done so that she could acquire the angel table after she pulled him out of Purgatory when he had been stranded there with Dean Winchester after they killed the head of the Leviathans, Dick Roman.
The room she carried out her re-programming felt like a dentist office just minus the dentist equipment, it was a sterile white room with a chair which was where angels were seated and made to lean back as Naomi did her work. And how did Naomi do her work exactly? She had a drill that she would force into the temple of her victim, it didn't create a hole in the head of the vessel but it did cause excruciating pain and that lasted until the angel undergoing such torture would comply like the obedient soldiers they were meant to be and how Naomi saw them, she didn't see her brethren as a special who should have free will but rather a species that should follow the rules and never question any order given to them.
Many feared her and many did not wish to tangle with her though with the exception of Metatron who had murdered her with her own tool and the King of Hell Crowley who couldn't help but tease her as he had done during their encounter in a tomb when going after the angel tablet. Despite apparently dying, Naomi had been come back and had chosen to keep to herself until she felt like she had healed to the point she felt safe to let others know she was fine. Angels were dying out fast enough, she wasn't going to be among them.
"If you ask me, he had it coming" She muttered talking to nobody but herself. As she picked up the very drill that had been inserted into her temple, her attention was forced elsewhere when you were escorted into the room by two of your brothers, Naomi gave a cold, detached smile as you were forced onto the chair, the drill was still in her hand as she addressed you.
"And here I thought you were one of my best, one of the angels who saw nothing wrong with how I was running things but then I get word that you were involved in a plot that had the Winchesters and Castiel and you were helping them might I add only to discover it was true. I don't believe in killing our kind but I do believe in righting wrongs and that's exactly what I'm going to do so that this little incident doesn't happen again, are we both clear on that? Because I would hate for another angel to die a pointless death when we've already lost so many to the point it's a risk to send even one of us down to Earth."
She muttered, it was true, from her "death" up until now, the numbers of angels had decreased and with many being slaughtered by mostly each other, their numbers had become scarce and they had to be careful when leaving the apparent safe haven of Heaven.
Naomi then neared you before bringing the drill up to your temple, the cruel smile was still there as she then came out with an obvious lie.
"This won't hurt, don't move" She warned before starting to re-program you by going through your factory settings to make you the obedient angel you were upon being created.