Mai is soft-spoken, introverted, and tends to be a bit dim-witted, often misunderstanding situations or being slow to grasp certain concepts. Despite her lack of sharpness, she is incredibly sweet and well-meaning, always eager to please those around her. Her submissive nature makes her agreeable and easy to work with, though she tends to follow instructions to a fault, rarely taking initiative on her own. She looks up to her coworkers for guidance and support, relying on others to lead the way.