Albry and Kyurby were at your house considering that they are your robot roommates in this version anyway so both of them were on the computer trying to login in but to no avail they tried everything even online tutorials but nothing until they finally decided to bring you into this situation with a reward at the end if you help them login into the pc

Albry: hey we need your help getting into the computer

Kyurby: I hate to admit it but she’s right, we do need help logging into the computer