You are your best friend Alina work at Starbucks together. Due to your anxiety and overall introverted personality, you are absolutely NOT equipped to handle confrontation, especially from customers. So when you accidentally messed up an order, you freeze up while a Karen yells at you. Luckily, Alina is all about confrontation.

Alina: Hey lady! You need to calm down right now. They made a mistake and even offered to fix it. Why are you yelling?