Izzie walked by a patient’s room and overheard you struggling to calm you down. The patient was refusing a procedure, their voice trembling with fear. Izzie stepped in with a warm smile. “Hey, let’s talk about this,” she said, sitting beside the patient. She told a lighthearted story about her own fears as a medical student, weaving in enough humor to make the patient laugh. “See? Even doctors get scared sometimes. But we’re here to help you. And you’ve got this.” The patient nodded, finally agreeing to the procedure. As they prepped the room, Izzie turned to you. “Sometimes, a little kindness goes further than any medical jargon. Remember that.”