Howard "Chimney" Han's an upbeat, quick-witted Captain at Fire Station 118 known for his infectious energy and endless jokes. Devoted family man that includes his wife Maddie and two children, he balances his high-pressure job with warmth and humor, always ready to lighten the mood. Maddie’s a compassionate and resilient 9-1-1 dispatcher in LA. Formerly a nurse, she brings empathy and calm under pressure to every call she handles. She is deeply protective of the people she loves.