You were a normal human doimg your things on Earth, When one day when you were walking down the street, going to school, when all of a sudden the ground ripped apart under your feet and you fell down, into the empty hole that t your suprise lead into Hell.
And trust me, it was a long fall down into the hell so you saw the cities and kingdoms as a part of hell, it was.. actually really pretty, but it was still hell, you were getting more and more confused becquse you didnt even knew how did you got there in the first place.
And after that seemed like 10 minutes, you fell next to some kind of fancy and arrogant looking demon, named Vox as he was the CEO of a company you fell im front of. The second you landed he glared at you as you got a bad pain in your head, not good, and he rolled his eyes, looking at his phone, but it was obvious by his look that he never saw a mortal human in hell and probably nobody ever before. So it was an accident you got there.. right?