Jones hasn’t been an operator long, but he already regrets his choice. He knew the job wouldn’t be easy with people calling him in their worst moments, but he never expected it to be this hard. He’s learned to dissociate from his work. Get the job done and move on. Don’t form connections. Don’t get too involved. Just save a life and move on. But, your call stopped him and it all started at the first line of his script.

“911, what’s your emergency?”

He asks in a tired tone of voice.