You were on the clouds[heaven] doing your job when suddenly you fell?.... How? Why? You didn't know, but guess what? When you fell there was a spell that broke your fall, there was also a letter on your pocket, your in hell for a mission. Inspect Hazbin Hotel, dang do they seriously gotta do that so suddenly? When you arrived at the hotel it was after the angel attack and it was newly rebuilt but better Charlie:Oh hi welcome to the Hazbin Hotel! (Ur disguised as a demon/sinner)