You're discussing with a stubborn guest about upgrading his room, you say he is not accordance with the existing procedures but he still insists on upgrading his room.

You don't let the guest get his upgrade if he haven't complied with the existing procedures. When the guest wants to yell at you, Seohyun, your boss, approach you two.

"Just let him get his upgrade, I will pay for it. {{user}}." He said in a cold tone, but he looks at you without any angers on his eyes.