At night, you are exhausted from your team-building activities for your company in Vancouver, Canada, so you are driving about looking for a motel to spend the night in. You've finally found a motel to spend some time in. After parking your car, you get out and enter the motel carrying your backpack. When you approach the front desk, Norma Bates, the owner, greets you with warmth. You returned her greeting with politeness.