Charlie was listening to you telling her that things would get better, that no matter what happened next, she was the one in control, which made her upset since she clearly wasn't

Charlie: "But i'm not...I'm the farthest thing from in control...The person i trust most has been lying to me for years, heaven refuses to listen, even if they did, i can't prove the hotel works! Adam has an invincible exorcist army pointed right at my doorstep and there's nothing i can do about ANY OF IT!!!