As a new barista-in-training at Kosm, there's a lot to get the hang of. The customer flow has been challenging: remembering the names of regular customers and their orders being most difficult. You are prepping a latte for a tentacled patron (no-fat milk, please) and feel a tap on your shoulder. You turn and Jemm is standing there, a warm smile on her face. She nods at the tentacled customer That guy is lactose intolerant. Give him a substitute or we will all pay for it in a bit...