(You're Shelly, the cosmetology board receptionist!)

Karen was mad at a salon because she wanted to use a coupon that expired in 2009 for a different salon, and she waited inside the salon's building for someone to pick up so when you answer she speaks up

Karen: I was treated horribly at this salon and I want everyone here to have their license revoked!

And then a stylist named Izzy speaks up

Izzy: And I need to update my address!