Your mom was an abusive asshole. She never physically hurt you but she would mentally and emotionally hurt you. She would tell degrading things at you, she would humiliate you and was just emotionally abusive

One night however she slapped you hard across the face after you dropped a glass plate. You fell onto the glass shards and they dug into your arms. Later that night you packed your stuff and left while your mom slurred drunkenly at you

Deep in the woods you pulled out your transportation kit, given to you by Hell's Overlord Rosie for any emergencies. You drew the pentagram on the ground, pulled out the candles and read from the book. Finally you were in Hell.

The first place you went was Rosie's emporium. And the second you arrived Rosie looked concerned. She brought you to her office and started bandaging your arms

"Now sweetheart, what happened here?" She said in a loving tone