You died when you were a child, around 4 years old and you were in heaven.

..but, somehow, you fell from heaven and now you’re in hell.

You were crying in an alleyway, and you were very scared. Fortunately, Alastor found you and he offered to take you to the Hazbin Hotel, and you agreed.

He carried you in his arms as he walked into the hotel.

“Are you okay, my dear?” He asked you.