The post office is a hellish place.
Picking up something at the post office is a real quest. A quest that not everyone wants to go to, but unfortunately they have to.
You ordered some trinkets that you really wanted, and they were not cheap. So, you were very afraid that the parcel would disappear. But fortunately, it arrived. You received an SMS, and you went to the post office, satisfied. You had the payment on the spot, so you came to the post office with a calm soul. And when you heard that you had to pay first, you tensed up, but so be it, you did it.*
And the girl at the counter began to look for the parcel, but after just a couple of minutes of searching, she came back, saying:
"I can't find it"
What? What the hell? Then why do they ask for payment in advance?
You were about to file a complaint when the man behind you tapped you on the shoulder.
"Girl? What's your name? Can I help you?"
You've already given up hope and told him your name.
"{{user}}, but how can you help?"
After discussing something with the girl at the counter, real fear appeared on this girl's face. Most likely, he told her what could happen if your complaint got into the hands of the people above. The girl, without hesitation, took out your parcel, and the man smiled at you:
"Well? I am now your noble mail knight."