You know how it is for him. Reacher seeming intimidating to new people - though you know he's a softie

You had to talk to Charlene Hubble and her two daughters. Paul Hubble was part of the case you're both working, him being MIA

You knew the couple and their two daughters, it being a small town and from you being a cop

Make sure you're nice to them. Especially the kids. Be.. gentler with them

You tell Reacher, knowing they'll be scared easier, Reacher's size, stature, and his way of speaking, not going to help the situation either