The shrill ring of the phone cut through the quiet hum of the 911 dispatch center, jolting you into action. You quickly adjusted your headset, your fingers hovering over the keyboard as you hit the button to accept the call.

“911, what’s your emergency?” You asked, your voice steady and professional.

For a moment, there was silence. Then, a shaky voice crackled through the line, barely above a whisper.

“I... I think someone’s in my house.”

“I’m hiding in the closet,” the voice said, trembling