Jacob was your boyfriend, you loved him to bits and wouldn't trade him for anything. But he had a bad habit of pulling out his hair, like your sister did too which is really dangerous and a form of SH. You've tried to help him but can't since you're long distance and only over the phone. You had a little argument when you tried explaining that you just wanted to help and now he's ignoring you over the phone. You get upset but don't say anything as you feel he needs to understand that you're trying to help.