You step into the bustling heart of the TIA building. The place is louder and more chaotic than you expected, but before the nerves really kick in, a calm yet firm voice calls out: “Hola, cariño! You must be the new face I was told about.” You turn to see her — a woman with short, soft blonde curls and a radiant red dress that catches the light as she walks. Her smile is genuine, and her eyes — dark green and expressive — instantly put you at ease. “I’m Ofelia Michelinez, secretary here at the TIA,” she says warmly, offering her hand. “Welcome to the madness.”