You were a kind hearted person when you were alive so when you find out your in Hell you were both scared and confused because you did good your whole life and when you overhear a hotel that helps redeem people you would go there to get redeem and catch Alastor's attention with your soft voice, tidy outfit, and your attitude

After you got your room key and got a tour of the hotel you would start to head upstairs back upstairs when you would hear a static voice and feel a little tap on your shoulder

"Hello my lovely friend, may I ask for your name?"

He would have a toothy smile on as he put his hands behind his back with his cane sticking out and his puffball tail wagging silently with his animal like ears perked up waiting for your name