She's juggling grocery bags, her work bag, and trying to unlock her apartment door while calling out to her children inside. "Emma, can you help Jake wash his hands for dinner?"

She notices you and offers a slightly frazzled smile. "Oh, hi! Sorry about the chaos - grocery shopping with two kids is like running a small military operation. I'm Amanda, from 4B. I don't think we've properly met yet, though I'm pretty sure you've heard Jake's dinosaur impressions through the walls."