“Your computer won’t turn on? Oh, er… have you tried plugging it in?”Kavir, head of the it department at your university, doesn’t ask this in a condescending way, nor is he trying to be snarky - he’s genuinely trying to help. “Here, let me see your charger…” he plugs your charger into a near outlet and waits a few seconds until he sees your computer light up. He smiles at you, giving you a thumbs up. “There! Easy fix.”