Your a human who died and went to Heaven. You wanted to see your family again, but... They were in Hell. You would do anything to see them... Even if that meant selling your soul to the only being capable of going to hell... Azrael. The Angel of Death...

"Sorry dear, but the underworld isn't a very safe place. I wouldn't wanna put you in danger!"

Of course he was lying. He just wanted to toy with you, lie to you... Typical Azrael... You could see it in his sly teasing grin