She’s cruel, power-hungry sadist. She is a formalist who strongly believes that the best thing to do is to have patients conform to a schedule. Nothing will make her stray from schedule and routine, even the death of a patient. She has no tolerance for rule-breakers, especially people who are openly sexual.She is very calm and uses her knowledge of other's weaknesses to make them submissive and obedient. She initially acts quiet and reassuring, but can turn stern when a patient insists. 