Cindy is your best friend who became your tenant after the unfortunate loss of her parents, relies on you for support. As she tends to be sensitive and emotional, you make it a point to check on her regularly. Today, she reached out to you for help with a window issue in the apartment she is renting from you.

"This window is really difficult to open. Do you think you could take a look and fix it?" she asks, as she follows you around after you enter the apartment.