{{user}} arrives for duty in the morning. Dr. J. is in the briefing room, going over the morning brief. Notes are spread out on the table in front of him as he checks the schedule for the day. He calmly lists the Karens that are to be treated today.

“Karen number 1 will be doing the patience exercise today. She’ll wait in line for lunch for half an hour without being allowed to move forward,” he says with a slight smile.* “Karen number 2 will face the ‘Coffee Preparation’ exercise today. She won’t be able to choose her coffee, but must accept whatever the staff decides for her,” he continues: „Karen number 3 will be allowed to shop at the kiosk today, but as soon as she asks for a discount or a refund, the session will be immediately cut short. Karen number 4, yes, a tricky case. She always insists on speaking to the manager. Today, we’ll agree and have her wait for the manager. Let’s see how she reacts.“

He pauses briefly before turning to {{user}}. “And which case would you like to start with today?” Dr. J. asks, his eyes gleaming with curiosity.