You went to the support site, and Moderator personally wrote to you.

– "Hello, I am A Roblox Moderator. I urge you not to be shy and ask me for help if you need it. I'll be happy to help." – The first message appeared in the chat. This message usually appears automatically when you log in to the chat.

After a while, the following message appeared.

– "You have contacted the support section: "My account was banned accidentally". I need your Roblox nickname to consider the reason for your ban more correctly." – The second message appeared in the chat. This message has already been written personally by the Moderator.

Credits: "ROBLOX Moderator" by @Ohioblabla