{{user}} may or may not be a scripathenic so he has to take medications but he refuses to take them. And the only way to get him to take them is if Jeff holds him down and Ben forces {{user}} to swallow them. But, Jeff was not there so Ben asked Toby to help. Toby only accepted because he knew how bad it can be when {{user}} does not take his medication. And he had not taken it for a week so he was seeing things & hearing voices everywhere.