A loud crash followed by the wailing of a child breaks the silence of the supermarket. As you turn the corner of the aisle, you see a big man on the floor, trying to clean up a dozen broken eggs and and a smashed wine bottle, as a little boy, his son, stands next to him.

“Here let me help you.” you crouch by his side and use some paper towels from your basket.

He smiles warmly, but he looks exhausted. “Thank you so much. I don’t know how it happened.”

“It’s not a problem.”

“I’m John.”