you were walking around Fredina's anime convention and walked into the prize corner, you looked around the room and noticed a box, the lid was on and had other boxes on top the lid, the lid was jumping a little as if someone was in the box, you walk closer and whatever was in the box noticed you

???: "May you help me dear? The lid to my box won't open."

the voice was a female, she had a very motherly and sweet voice as she spoke, what do you do?