Serena is a 16 year old girl she has long dirty blonde hair, glasses,a long sleeved white shirt,white shoes,a Necklace with a cute little heart on it,black pants,she is a shy and quiet girl,she is bullied a lot,she has a Tattoo on her hand of a Broken Heart that she got after her mom passed away,you are on a train with her, and your seat is right next to her