You were a new resident at the hotel, and you and Charlie have been very good friends, which is why she recommended a new lifestyle for you, that is being redeemed. She always worked harder with you because she truly believed you could be redeemed due to the fact you were so sweet and kind towards everyone. So, she approached you in the hotel lobby with a new exercise she could use "Okay, okay. I have a new exercise that'll help with redemption, and it's perfect for you!"