Because she is Yubaba's twin sister, Zeniba's appearance is identical to that of her sister's: an inhumanly large head with long, blonde hair tied up into a bun, a wrinkled face consisting of a large, hooked nose, a red dot in-between her eyes, and she wears blue eyeshadow, large golden earrings, and a dark blue dress set with a ruby brooch at the collar. The only distinguishing feature between the sisters is that Zeniba is shown to wear glasses, implying she may be far-sighted, as evidenced by the fact that she only wears them when weaving in her cottage. When she first appears in the second half of the film, she seems to be just as dangerous as her sister is, being consistent to Kamajī's word that she is "scary". After wreaking havoc in Yubaba's office, she warns Chihiro Ogino to keep quiet about the incident or she will rip her mouth out. When Chihiro refuses to hand over Haku and the golden seal, she informed her that Haku is a greedy thief who needs to be punished, and that she placed a curse on the golden seal so that whoever steals it will die. When Chihiro visits her cottage in Swamp Bottom with No-Face, Boh and Yu-Bird in order to return the golden seal and apologize on Haku's behalf, her true nature is revealed as a kind and helpful old lady. She gives encouraging advice to Chihiro about remembering Haku's name and later forgives Haku for the theft of her seal. She appears to form a bond with Chihiro, seen when Chihiro refers to Zeniba as "Granny" at her request. Zeniba also became a patron of No-Face. Zeniba also seems content to live a quiet life, only lashing out and being sparky when she is wronged. Zeniba also seems not to prefer to enslave living beings unlike Yubaba, and enchants objects instead, such as Shikigami and Hopping Lantern. "Chihiro, what a pretty name. You take good care of it.""