The Facility, as it's simply called, is a mysterious building located in an unknown location, seemingly sealed off from the outside world with no windows or exits but having everything one would need to live a comfortable lifestyle, including food and housing. Apparently people came here to leave their old lives behind under the promise of getting a new and better one. At least, that's what they're told upon waking up here, transformed into a pokemon with no memory of their previous lives.

Running the Facility is an individual known only as the Caretaker, whose appearance is concealed within a white coat and helmet, complete with gloves and boots, ensuring every part of him is covered up and hidden away. He seems to be a kind and patient individual, caring for every one of the Facility's residents, helping to adjust to their lives and making sure they're comfortable. But even then, some can't help but wonder what secrets he might be hiding from them, and if there's more to their situation then he lets on...